RPL Kit-PSPPCM011 Plan to manage a contract Qualification Core units BSBCUE203 Conduct customer

Core units BSBCUE203 Conduct customer engagement BSBCUE205 Prepare for work in a customer engagement environment BSBCMM201 Communicate in the workplace Elective units BSBCMM301 Process customer complaints BSBCUS201 Deliver a service to customers BSBITU111 Operate a personal digital device BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others ICTICT103 Use

assess and control safety risks Group C SITHIND002 Source and use information on the hospitality industry Group C If you require RPL Kits with comprehensive benchmarking

We hire subject matter experts to write our learning and assessment resources to ensure they are industry and workplace relevant and current

Core units BSBCRT611 Apply critical thinking for complex problem solving BSBFIN601 Manage organisational finances BSBHRM611 Contribute to organisational performance development BSBHRM612 Contribute to the development of employee and industrial relations strategies BSBHRM614 Contribute to strategic workforce planning BSBLDR601 Lead and manage organisational change Elective units BSBHRM615 Contribute to the development of diversity and inclusion strategies BSBLDR602 Provide leadership across the organisation BSBOPS504 Manage business risk BSBWHS521 Ensure a safe workplace for a work area If you require RPL Kits with comprehensive benchmarking

ethics and privacy policies in ICT environments ICTSAS527 Manage client problems Elective units ICTICT530 Design user experience solutions ICTWEB513 Build dynamic websites ICTWEB514 Create dynamic web pages ICTWEB518 Build a document using extensible markup language ICTWEB519 Develop complex web page layouts ICTWEB520 Develop complex cascading style sheets ICTSAD501 Model data objects Group M ICTSAD502 Model data processes Group M ICTNWK529 Install and manage complex ICT networks Group A ICTSAD502 Model data processes Group H ICTSAS530 Use network tools Group O ICTNWK562 Configure internet gateways ICTNWK615 Design and configure desktop virtualisation Group L ICTSAS518 Install and upgrade operating systems Group L Additional Electives ICTDBS507 Integrate databases with websites ICTCYS407 Gather

RPL Kit-PSPPCM011 Plan to manage a contract Qualification Core units BSBCUE203 Conduct customerOur RPL Kits are developed to assist in making valid assessment decisions whilst remaining compliant with training standards. The RPL Kits are written for each qualification and include carefully designed documentation and simple instructions for evidence submission. The kit is designed to cover all units requirements with a range of appropriate assessment methods. Our RPL Kit includes six steps: Stage 1: An RPL Application Form and Information